Avila IT Services
Anyone can reach IT services the following ways:
- Submit a Help Desk Ticket Please submit a ticket for all IT related issues. We will respond to your ticket as soon as possible.
- If you are unable to login, sending an email to helpdesk@avila.edu will also create a ticket.
- During the school year, visit the Help Desk in the Learning Commons (library) M-F 8:30-4:30.
- Call 816-501-2900 for immediate phone support.
In addition to help desk hours, an IT Support Specialist is available on call from 7:00 to 8:30 and 4:30 to 6:30. Usually calling x2900 will reach on call support. Below is the schedule of on call IT Support Specialists during the early morning and evening shifts. Please submit a Help Desk Ticket outside of these hours.
Monday | Tuesday | Wednesday | Thursday | Friday | |
7am-4pm | Eric Ayers (x2939) | Eric Ayers (x2939) | Kenny Bradshaw (x2948) | Eric Ayers (x2939) | Kenny Bradshaw (x2948) |
8:30am-4:30pm | Call Help Desk x2900 | Call Help Desk x2900 | Call Help Desk x2900 | Call Help Desk x2900 | Call Help Desk x2900 |
9:30am-6:30pm | Charlie Weidert (x2967) | Kenny Bradshaw (x2948) | Eric Ayers (x2939) | Charlie Weidert (x2967) | Eric Ayers (x2939) |